Adaptive Case Management (ACM)

1 Definition

A productive system that deploys not only the organization and process structure, but it becomes the system of record for the business data entities and content involved. All processes are completely transparent, as per access authorization, and fully auditable. It enables nontechnical business users in virtual organizations to seamlessly create/consolidate structured and unstructured processes from basic predefined business entities, content, social interactions, and business rules. It moves the process knowledge gathering from the template analysis/modeling/ simulation phase into the process execution phase in the lifecycle. It collects actionable knowledge—without an intermediate analysis phase—based on process patterns created by business users. ACM differs from business process management (BPM) in that the case information is the focus and the thing around which the other artifacts are organized. And it is the case information that persists for the long term.