Americans with Disabilities Act (ADA)

1 Definition

A US program to assure businesses and their goods and services are accessible to people with disabilities. The law defines accessibility on the basis of function, and thus is a good fit with QFD to prioritize functions according to customer needs. Thus, with a clear definition of customer driven functions, we can craft job descriptions and tasks to take advantage of the abilities of people with disabilities
defined by 6SixSigSigma